FAQ
Here are some frequently asked questions by our buyers.

Order Placement
You can place your order by making a selection of the products from our catalog shop. Mention the quantities you want to order and we shall send you a proforma invoice within 24-48 working hours.
In order to get access to ourproduct catalog you will first have to register on our website by sharing some personal and business information. Once you register you will get user id and password to access our product catalog on our website.
Our price validity is generally of 30 days from the date of proforma invoice that will be sent to you.

Sampling & Production
Yes we can customize all our products to meet your requirements of design, colour & size. You can mail us your custom requirement at info@shahenazexports.com
Depending on the product category our sampling lead time is between 3-4 weeks.
Our production lead time is generally between 60-75 days after receiving all approvals.

Shipping
We ship our product to over 40 countries across the globe.
We are flexible using both our freight forwarder as well as your nominated freight forwarder.
Most of our shipments go by sea and we use Nhava Sheva port in Mumbai as sea port. If the shipment needs to go by air then we send it from Delhi Airport.

Payment
Our payment terms are 30% advance and balance 70% against Bill of Lading. We also work on Letter of Credit with certain buyers under exceptional circumtances.
Mostly all transactions are done in US Dollars however with certain European customers we also accept Euros.
Sorry we do not work on credit facility.